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(October 2020) Please Note: Due to unpredictable supply levels nationwide, in particular for the 8oz vessels & lids, we may on rare occasion have to use marginally different lid styles than pictured. Lids will remain silver but may be a twist-top "Jelly Jar" style lid rather than the "threaded" lid pictured. Personalizations and the candles themselves, etc are not affected in anyway. Please reach out if you are concerned or want to confirm which style your order would have. Thank you for your understanding during this time.
EXCHANGES & REFUND POLICY
We want you to be thrilled with your new soy candles. If you're not, we'll do what we can to make it right. We're a small, family company and having happy customers really makes us tick, which is why we aim to offer the best possible customer service around. If you have questions or concerns, you can reach out to us and our East Tennessee based Customer Service staff will be happy to help you out.
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Items on sale, or any sold "as-is" products such as aesthetically imperfect candles sold marked-down for that reason.
In the event you changed your mind, or don't like the scent you chose, buyers are responsible for return shipping costs. If we made a mistake, or there's a manufacturing defect we'll be happy to foot the bill. We highly recommend using USPS Priority Mail, or a FedEx service as this will ensure you receive tracking and insurance should there be an issue.
If the item is not returned in its original sold condition, the buyer is responsible for any loss in value.
Silver Dollar Candle Co uses both USPS and FedEx for order fulfillment. For our Free Economy Shipping, we may use either USPS First Class, FedEx Smart Post, or USPS Priority Mail to ship your order, whichever balances price & fulfillment speed best depending on your order and shipping destination.
For most orders of $55 or more, we ship your order for FREE using FedEx 2-Day, a 2-Day Express service anywhere in the US. There's nothing better than super fast, FREE CandleMail, right?! Unfortunately, we can't offer FedEx Services to P.O. Boxes, so we'll use the closest alternative where possible.
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