EXCHANGES & REFUND POLICY
We want you to be thrilled with your new soy candles. If you're not, we'll do what we can to make it right. We're a small, family company and having happy customers really makes us tick, which is why we aim to offer the best possible customer service around. If you have questions or concerns, you can reach out to us and our East Tennessee based Customer Service staff will be happy to help you out.
- Contact us within 14 days of delivery if you have an issue with your order. We will gladly address any problems relating to manufacture of candle or breakages in transit, providing you are able to provide photographic evidence of shipping damages within 7 days of delivery. Please document the condition of the shipping packaging.
- If the scent you chose isn't what you were hoping for, that's okay- we'll be happy to switch it out for you if you let us know within 14 days of delivery. Please contact us prior to returning items. Unauthorized returns may not be refunded or exchanged.
- PERSONALIZED ORDERS
Please note we cannot be held responsible for spelling mistakes, errors or typos in your message. We will generally copy & paste notes and personalizations to ensure accuracy - please proof read your messages & personalizations!
We understand that personalizations are exactly that, fun, sweet, inside jokes, personal - and do not consider it our place to question or automatically correct what may appear to be an error.
- THE FOLLOWING ITEMS CAN'T BE RETURNED
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Items on sale, or any sold "as-is" products such as aesthetically imperfect candles sold marked-down for that reason.
CONDITIONS OF RETURN
In the event you changed your mind, or don't like the scent you chose, buyers are responsible for return shipping costs. If we made a mistake, or there's a manufacturing defect we'll be happy to foot the bill. We highly recommend using USPS Priority Mail, or a FedEx service as this will ensure you receive tracking and insurance should there be an issue.
If the item is not returned in its original sold condition, the buyer is responsible for any loss in value.
SHIPPING
Silver Dollar Candle Co uses both USPS and FedEx for order fulfillment. For our Free Economy Shipping, we may use either USPS First Class, FedEx Smart Post, or USPS Priority Mail to ship your order, whichever balances price & fulfillment speed best depending on your order and shipping destination.
For most orders of $45 or more, we ship your order for FREE using FedEx 2-Day, a 2-Day Express service anywhere in the US. There's nothing better than super fast, FREE CandleMail, right?! Unfortunately, we can't offer FedEx Services to P.O. Boxes, so we'll use the closest alternative where possible.
