EXCHANGES & REFUND POLICY
- Contact us within 14 days of delivery if you have an issue with your order. We will gladly address any problems relating to manufacture of candle or breakages in transit, providing you are able to provide photographic evidence of shipping damages within 7 days of delivery.
- Will we only be able to issue refunds where agreed in advance of receiving returns. Please contact us prior to returning items. Items received without a return form will not be refunded.
- Unfortunately, due to the made-to-order nature of our items, cancellations aren't currently accepted due to buyer error. If you have a problem with your order, please contact us.
THE FOLLOWING ITEMS CAN'T BE RETURNED
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Items on sale
Buyers are responsible for return shipping costs. We highly recommend using USPS Priority Mail as this will ensure you receive tracking and insurance should there be an issue.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We want you to be happy! In the event you are not completely happy with your purchase, we will be happy to issue a refund upon receipt of an authorized return, or otherwise agreed upon reason. Please contact us to begin the process.