Help & FAQ

Are your soy candles handmade?
Yes, our soy candles are handmade, from wicking the jars to blending the fragrances and pouring the candles. Each candle is made completley from scratch by hand, in Knoxville Tennessee.
Can I use your candles for outdoor events?
Our candles are best for indoor use, however, if you want to use them outdoors we recommend placing the candle in a protected area, out of direct sunlight and wind. Also, keep in mind that soy wax has a lower melt point than paraffin wax, so it's best to keep your soy candle out of direct sunlight to prevent it from "sweating."
Can I use your candle for lighting a room?
Yes, our candles are perfect for lighting a room. They provide a warm and cozy ambiance, with a variety of scents to choose from. Keep in mind that soy wax burns cooler than paraffin wax, so it's best to burn it in small intervals as this will increase the overall life of your candle. 
Do you offer any discounts or promotions?
We offer discounts and promotions throughout the year, so be sure to sign up for our newsletter or follow us on social media to stay informed about our current deals. We also offer bulk purchasing discounts for larger orders, so please contact us directly if you're interested in purchasing a large quantity of candles for an event or occasion.
Can I clean soy wax off surfaces?
Yes, soy wax can be cleaned off surfaces with hot soap and water. Keep in mind that even though it is biodegradable, it is still wax, so be sure to avoid pouring it down drains.
How long do soy candles last?
Soy candles typically last longer than paraffin candles because soy wax burns cooler than paraffin wax. Our soy candles can burn up to 50% longer than a paraffin candle of the same size.
Where are you based?

We're nestled between the Smoky Mountains on the edge of Knoxville, Tennessee across from McGhee Tyson Airport.

We're open for local pickup of online orders at 3143 Regal Dr, Suite B, Alcoa, TN 37701, Monday through Friday, between 9am and 1pm. Just select "local pickup" at checkout!

What does "hand-poured" Mean?
The term "hand-poured" literally means, we hand-pour the molten wax into each individual candle container we sell. Essentially, it serves to show how each candle we create is made by hand - as far as the process will allow. The candle you buy will be carefully made, poured and labeled by hand as opposed to being the product of someone "flicking a switch" in a factory. If mass-produced ain't your thing, then hand-poured is the way to go! 
What are your Candles made with?

Since opening in 2015, we've exclusively used 100% Pure Soy Waxes, sourced from the USA.

Our wicks are 100% Cotton, free from Lead or Metals, providing a consistent, clean burn.

Silver Dollar Candle Co Fragrance Oils are the highest available quality, sourced exclusively from within the US, and certified free from Nitro Musk, Parabens and Phthalates.

Are there any restrictions for custom messages?
We're not easily offended, and are happy to customize products with almost anything, however we do not allow personalization/custom messages that are or could be considered hateful/harmful. This includes but is not limited to: racism, bigotry, & anti-LBGTQ sentiments. Although we understand the concept of "inside jokes", we do not intend for our products, and therefore our company, to be used in a hateful manner. We reserve the right to cancel these orders without prior warning, and in these instances our decision is final.
What is your processing time for personalized orders?
Typically our processing time to design, print and dispatch personalized orders is just 1-2 business days. During busy periods we do adjust this to ensure everyone receives their candles exactly when expected.
I'm Local to Knoxville. Can I pick up my order?
Yes! We're currently open for local pickup from 9am-1pm Monday-Friday. Select "Local Pickup" at checkout and once you receive your order ready email, feel free to come by! 
Our Studio is located at 3143 Regal Dr, Suite B, Alcoa, Tennessee 37701.
What's so great about Soy Candles?

Are you ready to light up your life with our eco-friendly and American-made soy candles? Here are just a few reasons why you'll fall in love with our candles:

  • Our candles are made with soy wax, which is more environmentally friendly than paraffin wax and supports American soy farmers. Plus, we use 100% cotton wicks for a stable, heavy metal- and zinc-free flame.
  • Our candles are carbon neutral and have a cleaner burn than paraffin-based candles. Plus, they're handmade and individually numbered, so each one is truly unique!
  • Our candles are made by hand in Knoxville, Tennessee, and are non-toxic and non-carcinogenic. Plus, they burn up to 50% longer than paraffin wax candles!
  • Our candles have a 'rustic' look after the melt pool cools, which is a natural result of the wax and doesn't affect how the candle burns. And, cleaning up after finishing them to reuse the vessel is a breeze with just hot soap and water.
  • Soy wax is a biodegradable, renewable resource made from soybeans, which are a sustainable crop grown by American farmers. Soy wax also burns cleaner than paraffin wax, producing little to no soot or smoke, and is considered Carbon Neutral.

And don't forget to follow our candle care instructions for the best burn:

  • When lighting a soy candle for the first time, let the wax melt all the way to the sides of the container to avoid "tunneling."
  • Trim the wick to about 1/4" before relighting for a long-lasting candle and to minimize soot.
  • Extinguish the candle by dipping the wick into the melted wax and straightening it.

Remember, our candles are hand poured, not mass produced, so each candle will have its own unique characteristics. Enjoy the natural beauty of our soy candles and the peace of mind that comes with knowing you're supporting American farmers and the environment.

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