Help & FAQ

Shipping
How long does it take to process and ship my order?
We try to process and ship orders as quickly as possible. Orders typically ship within 1-2 business days and then the shipping time depends on your location and the shipping method you selected. You can find more information about shipping times on our shipping policy page.
How can I track my order?
Once you have placed your order, you will receive a confirmation email with your order details. Once your order ships, you will receive another email with a tracking number so you can track your package. If you haven't received any emails or have any questions, please first check your spam/junk folder(s), then contact us and we'll be happy to assist you.
Where will my order ship from?
We design, make and typically ship all our products from our Studio in Knoxville, Tennessee. On occasion, your order may ship through a Fulfillment partner to keep delivery tranist times low. All personalized/custom orders ship from our Tennessee Studio.
How will my order ship?
Orders will ship via FedEx or USPS within the United States, depending on the shipping option selected at checkout. All 2-Day Express services are provided by FedEx.
Do you ship internationally?

We ship worldwide. International shipping rates are calculated at checkout by all available carriers.

Please note: Customs/Import fees are not included and some countries may hold goods until paid. It is your responsibility to pay these charges and we are not able to estimate or pay these on your behalf- although the shipping company might.

Can I upgrade my shipping?
Absolutely. At checkout you'll be presented with a number of carriers and rates to choose from, including our free shipping options if your order qualifies!
Oops, your search did not match any FAQs